Privacy Policy for Toluca (LOS BANDITOS LICHFIELD LTD)

Effective Date: 05/06/2024

Introduction

Toluca (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, show, and safeguard your personal information when you visit our website, make a reservation, order food, or interact with us in any way.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Reservation and Order Information: Date, time, number of guests, food orders, and special requests.
• Payment Information: Credit/debit card details (processed securely by our payment processor).
• Website Usage Data: IP address, browser type, device information, pages visited, and referring website.

How We Use Your Information

We may use your personal information for the following purposes:

• To Process Reservations and Orders: To fulfil your requests and provide you with the services you have ordered.
• To Communicate with You: To send you confirmation emails, updates, or respond to your inquiries.
• To Improve Our Services: To analyse website usage data and customer feedback to enhance our offerings.
• To Send Marketing Communications: To inform you about exclusive offers, promotions, or events (only with your consent).
• To Comply with Legal Obligations: To adhere to applicable laws and regulations.

How We Share Your Information

We may share your personal information with:

• Third-Party Service Providers: Companies that assist us with payment processing, website hosting, email delivery, or other services.
• Business Partners: In connection with joint promotions or offers (only with your consent).
• Legal Authorities: When required by law or to protect our rights or safety.

Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Rectify Your Data: Correct any inaccurate or incomplete information.
• Erase Your Data: Request the deletion of your personal information (subject to certain exceptions).
• Object to Processing: Opt out of receiving marketing communications.

Data Security

We act appropriately to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Data Retention

We will keep your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is needed or permitted by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we manage your personal information, please contact us at:

Toluca
1-3 City Arcade
Lichfield
WS13 6LZ

info@toluca.co.uk
01543 471537